Frequently Asked Questions
What is physiotherapy?
Physiotherapy helps relieve pain, restore movement and improve your quality of life. At The Bob Ward Physiotherapy Clinic, every appointment begins with a thorough assessment to identify the root cause of your symptoms, followed by a personalised treatment plan designed to help you recover as quickly and safely as possible.
Treatment may include:
- Comprehensive assessment and diagnosis
- Hands-on manual therapy
- Joint mobilisation and manipulation
- Sports massage and soft tissue therapy
- Personalised rehabilitation exercises
- Advice on pain management and injury prevention
Whether you’re suffering from back pain, neck pain, sports injuries, arthritis or joint problems, we’re here to help you get back to doing what you love.
Equipment ordering and provision
We like to provide solutions for people, solutions that improve function, pain and quality of life. Sometimes in a work environment that can be something as simple as providing a monitor arm or ergonomic mouse. Not only are we able to assess, make recommendations and provide rehab programs, we can also source and provide appropriate equipment for the office environment that will give support, added functionality and comfort.
From laptop stands to standing desks to allow regular postural change, we can provide for all your office needs. We will source, order and fit the equipment to ensure you and your employees get the maximum benefit. Any recommendations made during an assessment can then be put into action in one seamless service ensuring you get the best results as quickly as possible.
How many sessions will I need?
The number of sessions varies depending on your condition, how long you’ve had your symptoms and your recovery goals. Some patients feel significant improvement after just one or two appointments, while others may benefit from a longer course of treatment. Following your initial assessment, your physiotherapist will recommend a personalised treatment plan tailored to your needs.
How do I book?
How do I book an appointment?
Booking an appointment is quick and easy. You can:
Book online using our simple online booking system, available 24/7.
Message us on WhatsApp to ask a question or arrange an appointment.
Call our clinic and speak to our AI Receptionist, who can help you book an appointment, answer common questions and direct you to the right service.
If you’re unsure which treatment is right for you, our team will be happy to help you choose the most appropriate appointment.
Private health insurance?
Do you accept private health insurance?
Yes, we accept most major private health insurance providers. Please check with us before your appointment to confirm that your insurer and policy are covered. Our team will be happy to advise you and answer any questions before you book.
Do you provide advice on posture and injury prevention?
Yes. We believe education is an important part of recovery and long-term health. During your appointment, we’ll provide practical advice tailored to your condition, including:
- Posture and body mechanics
- Safe lifting techniques
- Workplace and home ergonomics
- Injury prevention strategies
- Exercises to improve strength, flexibility and mobility
Our goal is to help you not only recover from pain but also reduce the risk of future injuries.
Do I need to be referred by a doctor?
No. You do not need a GP or consultant referral to book an appointment with us—anyone can self-refer and book directly. We also receive referrals from GPs, consultants, private health insurers and other healthcare professionals, so whichever route you choose, we’ll be happy to help.
Are your clinics open for face to face appointments?
Yes. We offer one-to-one, face-to-face appointments at The Bob Ward Physiotherapy Clinic. Appointments last 60 minutes and usually start on the hour or 15 minutes past the hour. You will be assessed and treated by our leading consultant physiotherapist, Mark Taylor, ensuring you receive expert, personalised care from your very first visit.
Will I always receive treatment during my first session?
Where appropriate, yes. Your first appointment includes a comprehensive assessment, and in most cases treatment will begin during the same visit. Every session is tailored to your individual needs and the services you require, ensuring you receive the most appropriate care for your condition.
Which physiotherapist is best for me?
At The Bob Ward Physiotherapy Clinic, Mark Taylor (MCSP) (HSPC) (MSC) (BSC HONS) is one of the UK’s leading and most highly qualified Consultant Physiotherapists. With over 30 years of clinical experience, advanced postgraduate qualifications, and a distinguished career working at the highest level of professional football, including the Premier League, Mark brings exceptional expertise to every patient. Thousands of patients have trusted him to help them overcome pain, recover from injury and return to living life to the fullest.
